How Oracle Applications Support works
Oracle Applications support solutions from Quantix include continuous monitoring of your database and Applications environment along with support escalation for any Oracle related issues so that our Applications support team can be alerted immediately should an issue arise. Using a combination of technical, development and functional expertise, corrective action can be delivered instantly: via numerous remote access methods, onsite through our UK field consultants or over the phone to your own Applications team. It’s your choice.
Our UK Support Centre is typically connected to your systems via site-to-site VPN, so we have efficient yet encrypted communications. We have blended together specific management tools & unparalleled Oracle experience to create a comprehensive monitoring and alerting solution for Oracle Applications environments. Through this solution our substantial team of Certified Oracle Consultants can react immediately to resolve problems, regardless of the time of day.
All support delivery provided by Quantix is available for our clients to see through our online customer portal. Through the Quantix portal you can view an up-to-date history of all support activity coupled with status updates on any active support incidents. In addition, we use the portal to save all previous Health Checks, thus providing a useful repository for your specific support documentation.
This solution is at the core of our support offering; however, it is enhanced further by regular health checks, performance audits, bespoke reporting, capacity planning, security testing and numerous other discrete Applications services. In addition, the Quantix Oracle Applications Consultancy Team is available to assist with any project based Consultancy from ad-hoc Application enhancements through to long-term upgrades or roll-out of new modules.
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