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Oracle E-Business Support & Managed Services

Oracle E-Business Applications Support from Quantix provides a range of technical, functional and development service items that are flexibile and tailored to your requirements. Not only are we one of the leaders in this field, we are also one of the most cost effective Oracle Applications Support suppliers, due to the scale of our operation. We operate a number of service levels, encorporating the areas listed below, however, the service is built around your environment and your business needs:

  • Oracle Support via 24x7x365 UK operated helpdesk
  • Functional Support and Project Management
  • Development Support
  • Database, Application and Operating System Monitoring & Alerting
  • Management of TAR’s and enhancement requests
  • Weekly, Monthly or Quarterly Health Checks
  • Patch Management and Security Review
  • Cloning Services
  • Capacity Planning, DR, Site Audits and other Consulting Services
  • Application Code Control & Management
  • Support & development of custom interfaces

In addition to our flexible yet cost effective range of services, we offer a dedicated Account Managerment operation as part of the service. Not only will you have dedicated technical personnel working on your account, you will also have a dedicated commercial manager to carry out your wishes and act as an escalation conduit.

Finally, our customer service portal is available 24 hours a day to allow you to see the status of all elements of the service that we are delivering. This transparency of service delivery is key to building trust and building trust is the key to the long term partnerships that we aim to create with our clients.

Oracle Applications Support Elements

- Oracle Financials
- Oracle CRM
- Oracle HRMS / Payrol
- Oracle Projects
- Oracle Manufacturing
- Oracle / Siebel Analytics

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Quantix invest in new data centre to enhance Cloud...
12 February 2010
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