Business Applications - Microsoft ApplicationsSQL Server Application Support
Cost-effective SQL Expertise on Demand
The Quantix SQL Server Support Service enables companies to maintain complex SQL Server Database environments on a reduced budget and to focus on strategic projects by offering the in depth expertise of Quantix personnel through a remote delivery model. This Service provides ‘sleep-at-night’ security through a combination of Telephone Support, Web Based Support, 24 x 7 Remote Monitoring and Proactive Administration. It also enables companies to invest in their current staff via mentoring agreements with Quantix.
Quantix Support Services should simply be thought of as a flexible, cost-effective subscription service to ensure that your company’s entire SQL Server environment is and remains healthy, performs well and has the ability to draw on expert resources, when needed. It provides preventative maintenance, proactive problem resolution, 24 x 7 alert response, backup and recovery administration and a range of other production-related SQL Database and Applications support services. Some of the basic component pieces are:
Key Features
SQL Server DBA Expertise on demand is at the heart of this service. Difficult problems come in different shapes and forms -- potentially requiring unique expertise. Our flexible subscription model allows our clients to support workload peaks and complex problems with subject matter experts, as they are needed.
Quantix Client Centre is a Web-based portal that combines aspects of contact management, statistical performance tools and help desk management to provide a comprehensive view of a client’s systems -- work performed, database configuration, performance statistics over time and other information that, in turn, allows Quantix to efficiently manage ad monitor a client’s environment.
A dedicated SQL Server DBA ensures that the support you receive is based on firsthand knowledge of your systems, as well as provides a consistent primary point of contact. When you need help or have a problem, a person who you know (and who knows you) will be the one working on your problem.
24 x 7 monitoring and emergency response is available to handle those events that threaten the availability of the database environment and require immediate action. Our Remote Monitor software allows Quantix to collect and provide automated 24 x 7 analysis of all SQL Server Database statistics on a predetermined schedule or as-needed basis. All statistics are stored in our Operational Data Store and are available via customized reports on the QCC Web site. This data also feeds our Alert Notification Engine, which provides real-time alerts on current or potential problems.
Mentoring (sharing the knowledge) has always been a core belief of Quantix. This belief is illustrated best through our Support Services practice. This sharing can take on two basic forms: letting people know exactly how we solve problems and why we approached it in the way we did, and or simply answering difficult technology questions. We are often used as an expert sounding board - where client staff can test a theory or fill in a small (but critical) gap in their understanding.